Guest information

Check-in is from 2 p.m. and check-out is by 10 a.m. Reception is open from 9 a.m. to 11:30 p.m. Before 11:30 p.m., go to reception to check in. For arrivals after 11:30 p.m., use the lockbox/key safe; instructions will be sent by email. Please contact reception in advance to arrange an arrival outside reception hours.

Early check-in costs NZ$30 between 10:30 a.m. and 12 p.m., or NZ$20 between 12 p.m. and 2 p.m. Late check-out between 10 a.m. and 12 p.m. costs NZ$20. Please contact reception to confirm availability and arrange either option.

The normal minimum check-in age is 18. Guests aged 16 or 17 must contact the hotel and arrange parental authorisation before making a booking.

Yes. Online check-in is available. Contact reception for details. If you will arrive outside reception hours, please arrange your arrival with reception in advance.

Reception is open from 9 a.m. to 11:30 p.m. Before 11:30 p.m., go to reception to check in. For arrivals after 11:30 p.m., use the lockbox/key safe; instructions will be sent by email. Please contact reception in advance to arrange an arrival outside reception hours.

Cancellation terms depend on the rate you choose. Non-refundable rates do not include the 24-hour free-cancellation policy. Please check the terms shown for your selected rate in Cloudbeds before booking.

For bookings with the standard 24-hour cancellation policy, cancel before 2 p.m. on the day before your scheduled arrival for free cancellation. Cancellations received from that deadline onwards are charged the full price of the entire booked stay. No-shows are also charged the full price of the entire booked stay.

For example, under the standard policy, if your check-in is at 2 p.m. tomorrow, you must cancel before 2 p.m. today to avoid the charge. All times are local Auckland time.

For bookings made through an online travel agency, arrange cancellations and shortened stays through the agency you booked with.

Please bring a passport or New Zealand driver licence for check-in. Depending on your booking terms, payment may be taken when you book; if it has not been taken, you can pay at the hotel. Cash, EFTPOS and most major payment cards are accepted. A 3% surcharge applies to all credit cards.

The hotel places a credit-card pre-authorisation hold of NZ$50. This is a temporary hold, rather than a payment. It should be automatically released within a week after check-out, or sooner. A release confirmation will be sent; some international credit cards may take longer. If you cannot present a valid credit card, a separate NZ$100 cash bond is required.

Room prices displayed during booking include taxes and fees. Optional services such as parking, laundry, early check-in and late check-out cost extra at the rates listed here. A cot charge may also apply.

Yes. The on-site guest laundry costs NZ$3 per wash and NZ$3 per dry. Detergent sachets are available at reception for NZ$1.

The hotel is within walking distance of Spark Arena, making it an easy base for concerts, sport and live events.

On-site parking costs NZ$15 overnight, normally until 10 a.m. the following morning. Request parking during booking or ask reception on arrival; spaces are subject to availability and cannot be guaranteed. You may drive in and out. If there is no space available when you return, call the duty manager on 021444889 to arrange parking. Some parking areas have a 2.2-metre height limit, while others have no height restriction. Contact reception before arrival if you need a space for a taller vehicle. Very large or long vehicles may incur an additional charge; confirm the charge with reception. Accessible parking is not available. EV charging is not currently available; it is planned for the future.

Yes. Complimentary fibre Wi-Fi is available throughout the property, including in guest rooms.

Yes. Luggage storage is free for guests before check-in and after check-out. Long-term storage may be available for NZ$2 per item per day; contact reception to confirm availability and storage limits.

Yes. Saffron is an independently operated South Indian restaurant downstairs in the Grand Hall. It is closed Mondays and open Tuesday to Sunday, 11 a.m.–2:30 p.m. and 5:30–9:30 p.m. Saffron may stay open later when there are events at Spark Arena. Breakfast is not currently available or included with any room.

Every room has free toiletries, a microwave, kettle, cutlery, dishes, utensils, an iron and ironing board. Cookware is not provided in rooms but can be borrowed at reception. Electric blankets are provided in every room.

Extra beds are not currently provided.

One cot is available and must be pre-arranged. A charge may apply; contact reception to confirm availability and the charge.

Yes. Weekly rates are available for stays of seven nights or more, depending on availability. Contact the hotel for a quote.

Daily housekeeping is automatic and includes emptying bins, replacing towels, making beds and cleaning the bathroom. Please use the “Do not disturb” sign or let the team know if you do not want service.

For very long stays, the housekeeping schedule is agreed with you separately and may be weekly.

Pets are not allowed. Service animals are allowed if a certificate is presented.

Visitors are welcome. Parties are not allowed. Quiet hours are 9 p.m. to 7 a.m.

Smoking and vaping are not allowed indoors and are permitted anywhere outdoors.

Alcohol may be consumed in guest rooms, but not in public areas.

The lost-key charge is NZ$300. Contact reception about lost property and any applicable charges; these depend on the circumstances.

Call reception on 09 365 1428. Only for urgent enquiries, if the other contact numbers cannot be connected, call the manager on 027 5763586.

For emergencies, call 111.